Our primary aim is to keep your production line running efficiently.

The high demand environments of most processing plants mean that machines such as ours are heavily used, and in any such environment breakdowns and failures can occur.

All new Sapphire Inspection Systems equipment has a warranty of 12 months on workmanship and defective components, exclusive of normal wear and tear.

Our service professionals are on hand to assist you by phone, remote access your machine online, or visit your site to service and maintain your Sapphire Machine.

As we manufacture our own parts, we have a constant stock of spare and with a range of service options available, you can ensure that your Sapphire system receives immediate attention in the event of a fault.

 

Description A Star A B Yr0
Telephone support during working hours
Telephone support during working hours + evenings + weekends
Remote on-line access support during working hours
One site visit for service, calibration, critical examination & training
Two site visits for service, calibration, critical examination & training
Priority response – 8 SIS working hours
Priority response – 16 SIS working hours
10% discount on engineer’s time on site
5% discount on spare parts
Free software upgrade if available
Discount available for sites with multiple installations

 

Book Site Visit

Fieldset

 

Verification

 

Spares Request

Fieldset

 

Verification

 

For any other information or to speak to someone about the services we offer please contact us.

e. service@sapphire-inspection.com
t. +44 (0) 1226 699000