Our primary aim is to keep your production line running efficiently.
The high demand environments of most processing plants mean that machines such as ours are heavily used, and in any such environment breakdowns and failures can occur.
All new Sapphire Inspection Systems equipment has a warranty of 12 months on workmanship and defective components, exclusive of normal wear and tear.
Our service professionals are on hand to assist you by phone, remote access your machine online, or visit your site to service and maintain your Sapphire Machine.
As we manufacture our own parts, we have a constant stock of spare and with a range of service options available, you can ensure that your Sapphire system receives immediate attention in the event of a fault.
|Telephone support during working hours||✓||✓||✓||✓|
|Telephone support during working hours + evenings + weekends||✓|
|Remote on-line access support during working hours||✓||✓||✓||✓|
|One site visit for service, calibration, critical examination & training||✓|
|Two site visits for service, calibration, critical examination & training||✓||✓||✓|
|Priority response – 8 SIS working hours||✓||✓||✓|
|Priority response – 16 SIS working hours||✓||✓|
|10% discount on engineer’s time on site||✓|
|5% discount on spare parts||✓|
|Free software upgrade if available||✓|
|Discount available for sites with multiple installations||✓||✓||✓|
For any other information or to speak to someone about the services we offer please contact us.
t. +44 (0) 1226 699000