Life at Sapphire: Cortney Alderson, Assistant Manager Rework & Rental/Marketing Assistant
Cortney is based in our Barnsley office where we offer rework services and manage x-ray inspection machine rental.
When and how did you start with Sapphire?
Thanks to family connections, I have a broad working knowledge of the food industry. After some time working in catering and then retail until a position in the new Barnsley site became available 4 years ago. This felt like a natural step to utilise my food industry knowledge alongside the experience in customer service that I’d gained from retail.
Initially my role was to act as Assistant Manger for Rework and Rental, however a local business initiative introduced me to Marketing and Sapphire enrolled me on a digital marketing course to begin assisting with their outbound communications online.
What was your background prior to life at Sapphire?
I studied Catering and Hospitality, initially training to be a Chef. The course included Management Studies where I learnt about product pricing, project management, supply and demand, etc. When I was unable to continue as a Chef, I was able to take these Management skills firstly into retail and latterly into my role with Sapphire.
Front of House and Retail taught me good communication skills which has really helped me interface between the technical end of our business and the customer side.
What do you enjoy most about your work?
Putting things in order and creating systems to help other people work better, seeing their working lives made easier makes me very happy. I get the same satisfaction with resolving customer queries.
What does the next 6 months look like for you and what are you looking forward to the most?
I’ve been creating a digital workflow system which we will start implementing in the next few weeks. Training individuals to use the new system and seeing it put into practice will be very exciting. With that big project out of the way, I’m looking forward to applying more marketing into my role.
What would you like to learn more about as part of your work?
The science behind how the machines are made, rolling my sleeves up and being able to make and wire a machine.
What is Sapphire’s greatest asset?
The amount of knowledge everybody has, how they fuse together and how people help each other in different ways. The wealth of collective knowledge here is extraordinary.
If you could swap roles with someone at Sapphire for the day who would it be and why?
Jordan Sherriff, our Production Supervisor. I’d really enjoy seeing how the machines are built and the working detail of how production runs, what challenges they face compared to what I see.